Return & Refund Policy

 

We value customer satisfaction and stand by the quality of our products. If you are not fully satisfied with your purchase, please review our return and refund policy below:

Returns

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging to qualify for a return.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• To initiate a return, please contact us at kaeruneedlestokyo@gmail.com with your order details.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-7 business days.
• Shipping charges are non-refundable.

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• Provide clear photos and order details for quick resolution.
• We will offer a replacement or full refund, including shipping costs, in case of a verified issue.

For any return or refund inquiries, feel free to contact us at kaeruneedlestokyo@gmail.com.